Service Bulletin

The BCNET network operations centre provide expert, around-the-clock support for the network to ensure uninterrupted, problem-free network service.

The following bulletin provides updates about service maintenance. Please contact us at should you have questions.

Mon, 2019-02-18 17:17

We will be performing scheduled maintenance on the EduCloud Server environment ( on March 2, 2019, 06:00-08:00 PT

Virtual machines running on the EduCloud service will remain up and running. Administrators...

Thu, 2019-02-14 09:14

From: 21:00 Thursday, February 28, 2019
To: 23:59 Thursday, February 28, 2019

Reason: BCNET internal and external servers will be patched as part of this maintenance.

Effects: Impact will be minimized to BCNET IT services as...

Thu, 2019-02-14 09:12

From: 19:00 Monday, February 18, 2019
To: 20:59 Monday, February 18, 2019

Reason: Certain internal BCNET servers will be migrated, including DNS and IPs.

Effects: Impact is the BCNET Active Directory and IDP services will...

Tue, 2019-02-05 17:15

From: 06:30 AM PT Thursday,February 7, 2019

To:         07:00 AM PT Thursday, February 7, 2019

Reason:     BCNET network team will perform a routing configuration change to activate the new 100G link from EduCloud Kamloops router (...

Tue, 2019-02-05 14:12

The EduCloud backup software will undergo maintenance on February 13, 2019, from 10:00-16:00 PT. During this window, restore requests for BCNET and UBC virtual machines hosted in EduCloud will be unavailable.

Tue, 2019-01-29 13:59

UBC IT will be performing scheduled non-disruptive system maintenance on the Educloud service on January 30, 2019, 09:00–12:00 PT.

Tue, 2019-01-29 13:57

The Kamloops EduCloud backup software will undergo maintenance on January 31, 2019, from 14:00 – 17:00 PT. During this window, restore requests for virtual machines hosted in the Kamloops Q9 EduCloud virtual data center will be unavailable...

Thu, 2019-01-24 16:16

From:       22:00 PT Thursday, January 31, 2019
To:            23:59 PT Thursday, January 31, 2019


Reason:    Due to failing hardware, BCNET will replace Kelowna router.


Effects:     All...

Wed, 2019-01-23 12:40

Smartt will be performing a service maintenance to re-configure network resources on an Edge Service Gateway. This is part of our ongoing efforts to make our network and platform more reliable, scalable, and secure. Every effort will be taken to...

Fri, 2019-01-18 13:03

From: 08:30 AM PT Saturday,January 19, 2019

To: 04:30 PM PT Saturday, January 19, 2019


Reason:     BCNET network team will perform a hardware relocation of the MetroVan ROADM node at SFU Burnaby