Business and Management Skills Training

BCNET offers training to help IT staff at member institutions enhance their business and management skills. Beginning in May 2017, we will offer third-party training across domains to meet member needs.

ITIL Foundation Training 

BCNET partnered with Service Management Art to offer ITIL® training for members.

The ITIL Foundation course is an exciting and dynamic three-day course that introduces learners to the lifecycle of managing IT services in order to deliver business expectations. The course incorporates an engaging case-study based approach to learning the core disciplines of ITIL Best Practices, thereby, positioning students to successfully complete the Foundation exam.

Passing the ITIL Foundation exam is a pre-requisite for admission into ITIL Intermediate-level training courses.

ITIL Best Practices is composed of five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

These disciplines represent a Service Lifecycle framework that further enhance alignment to the business while demonstrating business value, ROI, and enabling IT to solve specific operational needs.


There are no prerequisites for this course.


At the end of this course, you will be able to:

  • Identify the key principles and concepts of IT Service Management.
  • Identify the benefits of implementing ITIL in an organization.
  • Identify the Service Management processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify the relationship of each component of the Service Lifecycle and how they relate to each other.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.

Instruction Method

The ITIL course has 15 hours of instruction including evening study time and the final exam. Two practice exams will be administered during the course.

Exam Information

The exam is 60 minutes long and consists of 40 multiple choice questions.
You must achieve 65% to pass the exam.

Class size restrictions

There is a minimum class size of 10 students and a maximum class size of 25 students.


Format: In-class

Course Schedule


Wednesday May 17– Friday, May 19, 2017

Time: 8:30am–4:30pm

Location: BCIT

Address: 555 Seymour Street, Vancouver

Room: 483

Breakfast, lunch and coffee provided


Course descriptions

(member login required for pricing and course descriptions)


Eligible Members

Our training courses are open to all types of members

BCNET Members


How to register



Please contact Client Services.