Have you ever thought to yourself “only one member of our organization knows how to do this, and their last day with our organization is in 30 days. What are we doing to do?” Attend this session to delve into the undervalued and essential task of internal documentation in the context of a team, informed from our lived experience in the UBC Learning Technology Hub. We hope that attendees can learn how to approach the daunting task of building and maintaining internal documentation regardless of the state of their starting point. We hope this session will provide insight and help attendees with their efforts in creating and sustaining effective documentation accessible to all members of their team.


Summit Speaker

Tim Kato

Acting Manager, Operations, University of British Columbia

As Acting Manager Operations in UBC's Learning Technology Hub, Tim oversees systems analysts and support analysts who support and maintain learning technology at UBC. With over 9 years of experience in educational technology support, Tim has developed core skills in analytical thinking, process management, incident management, problem management, communication, documentation, and customer service. Tim believes in a coach-based leadership approach and in fostering a culture of collaboration, learning, and wellbeing. Tim is an Associate Certified Coach and a member of the International Coaching Federation.

Summit Speaker

Florence Kam

Support Analyst, University of British Columbia Learning Technology Hub

As a Support Analyst in UBC’s Learning Technology Hub, Flo has over 6 years of educational technology support experience. Prior to the Learning Technology Hub, Flo spent 5 years in UBC’s IT Service centre providing helpdesk support. Flo has honed skills in problem-solving, process management, incident management, problem management, documentation, with a strong focus on customer service.

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Technology Track

Session Format
Interactive Speaker Presentation (45 minutes)