BCNET Careers

We’re a small dynamic team that loves what we do, and thrive on our ability to make a difference for our higher education member community in British Columbia. Our work environment is diverse, collegial and entrepreneurial. 

We offer an excellent compensation package including a competitive salary, and complete range of benefits including a defined benefit pension plan, healthcare coverage and wellness allowance.

Member Services Coordinator

Reports to: 

Director, Client Services and Communications

As the Member Services Coordinator, you’ll have the opportunity to help grow an organization that works with a member community of public, post-secondary, research institutions, and key stakeholder groups by building awareness, fostering relationships, and developing new opportunities on behalf of BCNET to provide relevant and valuable services to support its membership. The role offers exposure to a range of responsibilities in the areas of business development, marketing, business analysis, and client relationship management. You will work closely across BCNET’s service and support teams to fulfill the organization’s service objectives.

 

HOW TO APPLY:

Please send your resume and cover letter by email to careers@bc.net
1.  A cover letter is REQUIRED for your application.
2.  Please describe “how your experience aligns with our Core Values” in your cover letter.  

 

CLOSING DATE:

The posting will be closed at 4:00 PM (PT) on August 16, 2021.

Thank you to all candidates but only those shortlisted will be contacted.
 

Here’s the impact you will have and what we’ll accomplish together:

In this role, you will be responsible for working closely with our members from an enterprise account management perspective and will play a key role in supporting our distributed account management team through our CRM system and service resources. You will support our professional development and training portfolio which includes the coordination of training courses and the BCNET Mentorship Program. In addition, you will be supporting the operations of the organization as it relates to contract management, operational workflows, and business processes.  The work that you will focus on will help BCNET to continue to provide exceptional service to its members and enable BCNET to deliver solutions that will have a lasting positive impact on its membership. 

 

Job Duties and Functions:

  • Responsible for managing member relationships with enterprise organizations.   
  • Provides operational support for services managed by the client service department, such as the Professional Development & Training Program, Mentorship Program, and future service opportunities.
  • Promote and market services to members to increase service subscription rate and usage. 
  • Analyzes new opportunities and aids in launching new service initiatives.
  • Provides assistance with managing member contracts and related service documents.
  • Reports on the status of accounts and service transactions internally and with partner service organizations.
  • Prepares detailed service reports and related performance measurement documents.
  • Responsible for responding to service inquiries and coordinating inquires to the appropriate internal service teams. 
  • Provides support to distributed account management team.
  • Maintains and updates content and data within the corporate intranet and Client Relationship Management (CRM) system.
  • Acts as administrator and lead for evolving, maintaining and improving the Client Relationship Management (CRM) system. 
  • Supports the Director, Client Services and Communications with operational and administrative activities to fulfill organizations service objectives. 
  • Travels as necessary to member institutions and industry events. (Valid driver’s license and access to a vehicle is preferred).
  • Other activities as needed to fulfill the objectives of the client services and communication department.

 

QUALIFICATIONS:

  • Undergraduate degree in business or commerce, or an acceptable combination of education, training and experience.
  • 5 + years of experience in an enterprise client services working environment.
  • 3 + years of experience in account management role or related position.
  • Experience in relationships management with clients, vendors, and stakeholders.
  • Experience working and engaging with senior personnel/decision makers in a client facing role.
  • Experience working within the higher education and/or information technology sector.

 

SKILLS

  • Self-starter with the ability to work effectively under pressure independently and proactively.
  • Detailed oriented, well organized and analytical.
  • Excellent presentation skills.
  • Excellent client relation management, sales, and business development skills.
  • Excellent negotiating and problem-solving skills.
  • Excellent interpersonal and communication skills (written and oral).
  • Excellent negotiating and problem-solving skills.
  • Ability to communicate effectively and persuasively with team members, collaborators, clients, and stakeholders, with sensitivity to the level of technical communication appropriate to the task and audience.
  • Excellent documentation, report generation, and business writing skills using Microsoft Word, Excel, and PowerPoint.
  • Knowledge and experience with maintenance and administration of CRM systems such as Microsoft Dynamics is preferred.
Systems Administrator 2

Reports to:

Information Technology (IT) Manager

PRIMARY FUNCTION:

The Systems Administrator 2 is responsible for maintaining, hardening and patching Linux servers, and potentially some Windows servers used to provide BCNET’s services such service servers.  Ensure that security best practices are adhered to for assigned infrastructure, working with BCNET’s ISO and using best practices. Use and implement server management tools to monitor and create baseline performances. Maintain and verify the integrity of backups of service infrastructure. Assist BCNET’s Network Services, Client Services, Shared Systems and Technology as required. Document work through helpdesk and change management software and other means.

 

HOW TO APPLY:

Please send your resume and cover letter by email to careers@bc.net
1.  A cover letter is REQUIRED for your application.
2.  Please describe “how your experience aligns with our Core Values” in your cover letter.  

 

CLOSING DATE:

The posting will be closed at 4:00 PM (PT) on September 13, 2021.

Thank you to all candidates but only those shortlisted will be contacted.
 

Job Duties and Tasks

You would be:

  • Working with the BCNET Manager, Information Technology and as a member of the IT team, provide first and second level operational support to ensure the stability and service levels of the BCNET Linux server infrastructure;
  • Monitoring server infrastructure activity and connectivity, troubleshoots, diagnoses and resolving BCNET server issues;
  • Assessing server infrastructure problems and assist with developing solutions and implementation plans for resolutions.
  • Advising and makes recommendations to the technical life cycle planning of the BCNET Linux server infrastructure;
  • Patch and maintain the security integrity of the Linux server.
  • Employing technical expertise and represents BCNET and Network Services, Client Services, Shared Systems and Technology in developing workflows and processes to be built in TeamDynamix;
  • Utilizing existing toolsets to perform server or appliance installations, troubleshooting and documentation tasks and security procedures;
  • Implement of best practices, standards, procedures and quality objectives across the infrastructure and platforms;
  • Maintaining appropriate professional designations and up-to-date knowledge of current information technology techniques and tools;
  • Occasionally required to provide after-hours on-call support on a rotational basis and be available off-hours to work on emergency server infrastructure problems, maintenance, or project activities.

 

Qualifications and Skills:

MUST

  • Be a Canadian citizen or have required documentation to work in Canada (please confirm in your cover letter)
  • Have a technology diploma/degree and 4-7 years of progressive experience in administering Linux systems or equivalent.
  • Have experience automating using scripting tools such as Bash/Python to administer Linux servers.
  • Have experience with LDAP, Radius, DHCP, DNS    
  • Strong VMware virtualization skills
  • Have experience in working in an environment requiring strong Change Control processes and procedures.
  • Be able to monitor performance and troubleshoot alerts using tools to use. 
  • Have experience with Ansible/Chef/Puppet
  • Know the fundamentals of IT security, hardening practices, and security management tools.
  • Have experience with system failure analysis and recovery. Ensuring system consistency and integrity.

DESIRED

  • Have some understanding of Database systems (i.e. Mysql, PostgreSQL, Microsoft SQL)
  • Good knowledge of Linux based java applications
  • Have experience in effectively presenting technical solutions to customers
  • Experience with Microsoft with Intune.

ASSETS

  • Familiarity with Jira, Wiki, and Confluence applications.  
  • Windows Automation tools    
  • Experience working within the higher education  
Network Infrastructure Administrator 3

PRIMARY FUNCTION:

Reporting to the Network Manager, the Network Infrastructure Administrator 3’s primary responsibility is to work with the Network Services team in the design, implementation, and operation of network services used by all BCNET members across the province. The position collaborates with IT & Cybersecurity Services, Shared Systems & Technology, and Client Services.

 

HOW TO APPLY:

Please send your resume and cover letter by email to careers@bc.net
1.  A cover letter is REQUIRED for your application.
2.  Please describe “how your experience aligns with our Core Values” in your cover letter.  

 

CLOSING DATE:

The posting will be closed at 4:00 PM (PT) on September 13, 2021.

Thank you to all candidates but only those shortlisted will be contacted.
 

Job Duties and Functions:

  • Monitor network activity and connectivity, troubleshoot, diagnose, and resolve network problems.
  • Advise and recommend the technical life cycle planning of the network infrastructure and network systems.
  • Assess network system problems and develop solutions & implementation plans independently or in consultation with other team members.
  • Perform in-depth troubleshooting using knowledge of network & server administration, internet protocols, database architecture, application configuration, details analysis of statistics, logs, and tools.
  • Coordinate problem resolution with vendors and maintain a peer technical liaison with vendors and suppliers.
  • Research, analyze, solicit feedback, and report on recommendations of technology trends and tools, requirements, and developments that would be beneficial in supporting network operations.
  • Generate reports on usage metrics and overall systems & applications performance indices using industry-standard methodologies to ensure compliance with service level commitments.
  • Maintain appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
  • Participate in the development of best practices, standards, procedures and quality objectives across the infrastructure and platforms.
  • Stay abreast of new technologies and practices.
  • Occasionally required to provide after hours on-call support on a rotational basis and work off-hours to support maintenance activities, project activities, and resolve emergency problems.

 

QUALIFICATIONS AND SKILLS:

Must

  • Undergraduate degree, diploma or equivalent experience in Computer Science or a relevant discipline.

  • Working knowledge of ITIL framework. Working knowledge of carrier provider services:

    • Experience working with layer 1 infrastructure technologies such as fibre, wavelengths, and switches including the use of test equipment such as OTDR or power meter ethernet testers.

    • Experience and in-depth knowledge working in a network services environment and in network support applications for enterprise IP LAN/WAN networks, large campus enterprise, or service provider networks.
    • Experience with server room installations including high voltage PDU systems, CRAC systems and cooling containment.
    • Experience with network virtualization and/or software defined networks.
  • Service oriented with exceptional customer relations skills with experience in a higher education or public-sector environment an asset.

  • Ability to think at scale and automate processes including device configuration and management.

  • Excellent communication skills, both verbal and written are required including the ability to meet with and present to technical teams & peer groups and the ability to write clear & well-structured documents.

  • Ability to prioritize and work effectively under pressure to meet deadlines with exceptional organizational skills.