BCNET Careers

We’re a small dynamic team that loves what we do, and thrive on our ability to make a difference for our higher education member community in British Columbia. Our work environment is diverse, collegial and entrepreneurial. 

We offer an excellent compensation package including a competitive salary, and complete range of benefits including a defined benefit pension plan, healthcare coverage and wellness allowance.

Senior Systems Administrator

Reports to: 

Manager, Information Technology

Position Summary:

The Senior Systems Administrator is responsible for the implementation and maintenance of all elements of BCNET’s multiplatform physical and virtual servers, appliances and firewalls. Ensure that security best practices are adhered to for the BCNET infrastructure while working with BCNET’s ISO. Use and implement server management tools to monitor and create baseline performances. Maintain and verify the integrity of backups of BCNET infrastructure. Assist BCNET’s Network Services, Client Services, Shared Systems and Technology as required. Document work through helpdesk and change management software and other means.

Duties:

  • Working with the BCNET Manager, Information Technology and as a member of the IT team, provide second and third level operational support to ensure the stability and service levels of the BCNET server infrastructure;
  • Assessing server infrastructure problems and develops solutions and implementation plans for resolutions with vendor equipment or software suppliers and maintains a peer technical expertise liaison with vendors and suppliers;
  • Advising and makes recommendations to the technical life cycle planning of the BCNET server infrastructure and its effects on network services;
  • Monitoring server infrastructure activity and connectivity, troubleshoots, diagnoses and resolves server infrastructure problems;
  • Patch and maintain the security integrity of the windows server.
  • Employing technical expertise and represents BCNET and Network Services, Client Services, Shared Systems and Technology in developing, maintaining, and communicating solutions with BCNET staff and customers;
  • Utilizing existing toolsets to perform server or appliance installations, troubleshooting and documentation tasks and security procedures;
  • Implement of best practices, standards, procedures and quality objectives across the infrastructure and platforms;
  • Working independently to see operational projects to completion and works collaboratively with peers and team members to meet objectives;
  • Maintaining appropriate professional designations and up-to-date knowledge of current information technology techniques and tools;
  • Occasionally required to provide after-hours on-call support on a rotational basis and be available off-hours to work on emergency server infrastructure problems, maintenance, or project activities.

Qualifications and skills

Must:

  • Be a Canadian citizen or have required documentation to work in Canada (please confirm in your cover letter)
  • Have a technology diploma/degree and 6-8 years of progressive experience in administering Linux systems, experience with Windows system is an asset.
  • Have experience in scripting and command-line tools in Linux and Windows using administrative languages such as Python, Powershell and BASH scripting.
  • Have and show competence with OpenLDAP, Active Directory, Radius, DHCP and DNS.
  • Strong VMware virtualization skills
  • Have experience in working in an environment requiring robust Change Control processes and procedures.
  • Be able to monitor performance and troubleshoot alerts using commercial, open-source, and locally developed monitoring tools.
  • Good understanding of automation (i.e. Ansible, Puppet, Chef) tools
  • Know the fundamentals of IT security, hardening practices, and security management tools
  • Have experience working with and managing Veeam back up systems.

Desired skills:

  • Have experience with system failure analysis and recovery. Ensuring system consistency and integrity.
  • Have a good understanding of Database systems (i.e. Mysql, PostgreSQL)
  • Good knowledge of LAMP and IIS configuration
  • Have experience in effectively presenting technical solutions to customers
  • Familiarity with benchmarks such as CIS
  • Working knowledge of SSO, MFA and Federation systems (i.e. Shibboleth, ADFS)

Assets:

  • Familiarity with Jira, Confluence and TeamDynamix applications.
  • Administering with Microsoft 365 intune environment
  • Experience working within the higher education
  • Microsoft Windows automation facilities (i.e. PowerShell, DSC)
  • Experience with setup and maintenance of firewalls (i.e. Sophos XG, FortiGate)

If interested, please submit your resume and cover letter to careers2@bc.net by May 4, 2020.

 

Systems Administrator 1

Reports to:

Manager, Information Technology

Position Summary:

The systems administrator 1 is responsible for the maintenance of our organization’s desktops and laptops, including the patching of operating systems and applications. You will assist with the patching of Windows and Linux servers that are used to provide BCNET services, as well as ensure we are in compliance with our security best practices and the Information Security Officer for designated infrastructure. You will use and implement server management tools to monitor as well as create baseline performances. You will also assist the project manager in developing, designing and building IT as well as service ticketing processes for BCNET. Other functions include maintaining and verifying the integrity of BCNET’s infrastructure asset lists, as well as assisting our services groups as needed: network, client services and shared systems and technology. You will also document all work through helpdesk and change management software.

Job Duties and Tasks:

  • Working with the BCNET Information Technology Manager and as a member of the IT team, you will:
  • Provide first- and second-level operational support to ensure the stability and service levels of the BCNET user and server infrastructure
  • Monitor desktop/laptop activity and connectivity, troubleshoot, diagnose and resolve desktop/laptop, printing, ticketing system, videoconferencing and other endpoint problems
  • Assess endpoint problems and assist with developing solutions, as well as implementation plans for resolutions
  • Advise and makes recommendations to technical life cycle planning of BCNET desktop/laptops, servers, printers, video conference equipment and other endpoint solutions
  • Employ technical expertise and represent BCNET, as well as support our key service areas such as: network, client services and shared systems and technology in developing workflows and processes in TeamDynamix
  • Utilize existing toolsets to perform server and/or appliance installations, troubleshooting and documentation tasks
  • Implement best practices, standards, procedures and quality objectives across the infrastructure and platforms
  • Maintain appropriate professional designations and current knowledge of current information technology techniques and tools
  • Occasionally required to provide after-hours, on-call support on a rotational basis and be available off-hours to work on emergency server infrastructure problems, maintenance, or project activities
  • Other duties as assigned

Qualifications and Skills:

Must

  • Be a Canadian citizen or have required documentation to work in Canada (please confirm in your cover letter)
  • Have a technology diploma/degree and 2-3 years of progressive experience in administering Windows 10 and Apple systems
  • Have an understanding of scripting and command-line tools such as PowerShell to administer Windows endpoints
  • Be familiar with VMware's virtualization
  • Have experience in working in an environment requiring strong Change Control processes and procedures
  • Be able to monitor performance and troubleshoot alerts using tools instructed to use
  • Have experience with Active Directory

Desired

  • Be familiar with the fundamentals of IT security, hardening practices, and security management tools
  • Experience with Microsoft Windows automation facilities (i.e. PowerShell, DSC)
  • Have experience with system failure analysis and recovery. Ensuring system consistency and integrity.
  • Have some understanding of Database systems (i.e. Mysql, PostgreSQL, Microsoft SQL)
  • Good knowledge of LAMP configuration
  • Have experience in effectively presenting technical solutions to customers

Assets

  • Experience with LDAP, Radius, DHCP, DNS
  • Familiarity with Jira, Wiki, and Confluence applications
  • Windows Automation tools
  • Experience working within the higher education

If interested, please submit your resume and cover letter to careers2@bc.net.