Service Bulletin

The BCNET network operations centre provide expert, around-the-clock support for the network to ensure uninterrupted, problem-free network service.

The following bulletin provides updates about service maintenance. Please contact us at noc@bc.net should you have questions.

Tue, 2018-04-24 14:51

We will be performing scheduled maintenance on the Production Workloads in EduCloud Server environment (https://bcnet.educloud.ubc.ca) on Saturday, April 28th, from 06:00 – 09:00 PT.
Production workloads running on the EduCloud service will...

Fri, 2018-04-20 13:51

From:       22:00 PT Thursday, May 3rd, 2018
To:         04:00 PT Friday, May 4th, 2018

Reason:     Router hardware will be upgraded.

Effects:    Backbone network connectivity in Prince George will
be interrupted during...

Fri, 2018-04-20 12:06

From: 21:00 Thursday, April 26, 2018
To: 23:59 Thursday, April 26, 2018

Reason: BCNET internal and external servers will be patched as part of this maintenance.

Effects: Impact will be minimized to BCNET IT services as...

Tue, 2018-04-17 14:49

UBC IT will be performing network a topology cutover on the Vancouver campus on Saturday, May 05, 2018 03:00 – 06:00 PT. There will be no internet for up to 15 minutes for all campus networks, UBCO to UBCV campus, VGH to UBCV campus. In...

Tue, 2018-04-17 14:41

This is a notice regarding the upcoming maintenance scheduled for the EduCloud Kamloops site.

Date: Saturday, April 21st 11:00pm – Sunday, April 22nd 3:00am

Environment: EduCloud Server and EduCloud Backup – Edge Equipment

...

Tue, 2018-04-17 14:30

The Kaltura Enterprise Video Platform within Connect, Canvas and MediaSpace portals (Teaching & Learning Media and UBC VideoShare) will not be available from 08:00 to 10:00 PT on Saturday April 28, 2018 due to required database maintenance....

Sun, 2018-04-15 19:27

The network connectivity within the Kamloops Q9 datacentre impacting EduCloud Server and EduCloud Backup clients at that location has been resolved

Sun, 2018-04-15 15:34

Network connectivity in and out of EduCloud Q9 location has been re-established.  We are still experiencing an issue with managing virtual machines located in Kamloops Q9 through the EduCloud Server Management Portal (...

Sun, 2018-04-15 11:33

Network connectivity in and out of EduCloud Q9 location has been re-established.  We are still experiencing an issue with managing virtual machines located in Kamloops Q9 through the EduCloud Server Management Portal (...

Sun, 2018-04-15 10:42

We are currently experiencing an issue with network connectivity within the Kamloops Q9 datacentre impacting EduCloud Server and EduCloud Backup clients at that location.

We are working with the vendors to resolve the issue.  Next update...

Pages