Service Bulletin

The BCNET network operations centre provide expert, around-the-clock support for the network to ensure uninterrupted, problem-free network service.

The following bulletin provides updates about service maintenance. Please contact us at should you have questions.

Sat, 2014-03-29 06:06

CANARIE is conducting maintenance of the optical network between Vancouver and Kamloops. During the initial period,another network component failed. A replacement module has been sourced with ETR for 18:00 March 30.

Fri, 2014-02-07 11:15

A note to you on BCNET Network Services relative to the Olympics. As you are aware, events are live streamed online for the Olympics and a very high level of network activity is expected across the Internet. The live streaming is distributed at...

Tue, 2014-01-14 08:06

From: 21:25 Monday, January 13, 2014
To: 13:34 Tuesday, January 14, 2014

Reason: A failed component on the ROADM network.
Replaced equipment to restore full services.


Mon, 2014-01-13 16:47

From: 08:00 Tuesday, January 14, 2014
To: 08:30 Tuesday, January 14, 2014

Reason: As part of ongoing maintenance and improvements, BCNET
is migrating the underlying support system to...

Mon, 2014-01-06 12:21

There are reports of attacks aimed at NTP (Network Time Protocol) services which can significantly impact your associated server and network services. Please see the following for a short description of the current attacks.


Fri, 2014-01-03 07:05

From: 21:22 Thursday, January 2, 2014
To: 06:13 Friday, January 3, 2014

Reason: One of the core Vancouver routers was causing BGP route flaps
starting at the above time. Technicians...

Tue, 2013-12-31 08:27

Please report network problems or issues through the normal channels during the holiday season:
604.822.1348 option 3 to report a network problem
604.822.1348 option 2 for a current status report...

Tue, 2013-12-24 08:20

The network will be upgraded at the UBC Okanagan campus on December 27th between the hours of 09:00 and 10:00 PT. There will be service disruptions to all network functions (wired, wireless, internet, phones) that will last from 5 minutes to 15...

Tue, 2013-12-24 08:18

The network will be upgraded at the UBC Okanagan campus on December 27th between the hours of 10:00 and 16:00 PT. There could be service disruptions to network functions (wired, wireless, internet) that may occur several times for brief durations...

Thu, 2013-12-05 17:14

From: 16:17 Wednesday, December 4, 2013
To: 18:14 Wednesday, December 4, 2013

Reason: A support system used to collect the traffic statistics for each connection had a failure. Technicians were called in to...