The BCNET Operations Centre provides expert, around-the-clock support to ensure uninterrupted, problem-free service.
Please contact us at 604-424-0489 or noc@bc.net if you are experiencing network or service problems.
Level 1 Support
We provide support 24-hours a day, 7-days a week for members and affiliates. At this level, we monitor the network and our services, respond to problem calls, and provide a level 1 analysis of network problems and resolutions.
Level 2 Support
We provide support 16-hours a day, 7-days a week for hardware failures that require equipment replacements. Calls are prioritized based on the scope of the problem.
Level 3 Support
The operations staff are available during regular business hours for problem analysis and resolution. High-priority problems, such as the loss of core network service, may be escalated during non-business hours.