ITIL® 5 Foundation Training
Date: Sept 16-17, 2026 | Time: 8:30 AM - 4:30 PM
Registration deadline: August 28, 2026 or earlier if capacity is reached
Cancellation policy: Full refund for cancellations received by August 23, 2026
Format: Instructor-led online training (two days) inclusive of online exam voucher
Note: BCNET Requires a minimum of 10 students to host the training up to a maximum of 16.
Course Info
The ITIL® 5 Foundation Certification is an exciting and dynamic training course that introduces learners to the new ITIL® body of knowledge. ITIL® 5 Foundation is your entry point into the next evolution of the world’s most trusted framework for digital product and service management. Built on decades of proven guidance and trusted by over 50,000 organizations worldwide, ITIL continues to evolve to meet today’s AI-enabled, fast-moving digital environment.
The ITIL® Foundation training introduces learners to the lifecycle of managing IT services in order to deliver business expectations. It incorporates an engaging case-study based approach to learning the core disciplines of ITIL® Best Practices, thereby, positioning students to successfully complete the Foundation exam. Passing the ITIL® Foundation exam is a pre-requisite for admission into ITIL® Intermediate-level training courses.
Who should attend: ITIL® is no longer just for ITSM teams. It is increasingly relevant across the entire organization. It is ideal for anyone seeking ITIL® Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, service desk and operations managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
The ITIL® 5 Foundation course is an exciting and dynamic course that introduces learners to the new ITIL® 5 body of knowledge.
The ITIL® Foundation course introduces learners to the lifecycle of managing IT services in order to deliver business expectations. The course incorporates an engaging case-study based approach to learning the core disciplines of ITIL Best Practices, thereby, positioning students to successfully complete the Foundation exam. Passing the ITIL® Foundation exam is a pre-requisite for admission into ITIL® Intermediate-level training courses.
This course includes:
- Certified instructor-led training
- 2-day in-person training
- ITIL® 5 Foundation online exam (Must be self-scheduled and completed within 30 days of the final class date)
- Meals for two days (light breakfast, lunch, morning & afternoon breaks)
- Anyone seeking ITIL® Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.
- All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.
ITIL® 5 Foundation will cover:
- Key Concepts of Service Management
- ITIL® Guiding Principles
- The Four Dimensions of Service Management
- The ITIL® Service Value System
- The Service Value Chain and Service Value Streams
- Key ITIL® Practices
The ITIL® 5 Foundation course is provided by Value Shepherd, an ATO/Affiliate of PeopleCert. ITIL® is a registered trade mark of PeopleCert group. Used under licence from PeopleCert. All rights reserved.