Service Bulletin

The BCNET network operations centre provide expert, around-the-clock support for the network to ensure uninterrupted, problem-free network service.

The following bulletin provides updates about service maintenance. Please contact us at noc@bc.net should you have questions.

Tue, 2018-04-24 14:54

The EduCloud Server backup infrastructure will undergo maintenance on Thursday, April 26th, from 13:00 – 16:00 PT. During this window, we will not be able to fulfill restore requests for virtual machines hosted in EduCloud Server.

Tue, 2018-04-24 14:51

We will be performing scheduled maintenance on the Production Workloads in EduCloud Server environment (https://bcnet.educloud.ubc.ca) on Saturday, April 28th, from 06:00 – 09:00 PT.
Production workloads running on the EduCloud service will...

Fri, 2018-04-20 13:51

From:       22:00 PT Thursday, May 3rd, 2018
To:         04:00 PT Friday, May 4th, 2018

Reason:     Router hardware will be upgraded.

Effects:    Backbone network connectivity in Prince George will
be interrupted during...

Fri, 2018-04-20 12:06

From: 21:00 Thursday, April 26, 2018
To: 23:59 Thursday, April 26, 2018

Reason: BCNET internal and external servers will be patched as part of this maintenance.

Effects: Impact will be minimized to BCNET IT services as...

Tue, 2018-04-17 14:49

UBC IT will be performing network a topology cutover on the Vancouver campus on Saturday, May 05, 2018 03:00 – 06:00 PT. There will be no internet for up to 15 minutes for all campus networks, UBCO to UBCV campus, VGH to UBCV campus. In...

Tue, 2018-04-17 14:41

This is a notice regarding the upcoming maintenance scheduled for the EduCloud Kamloops site.

Date: Saturday, April 21st 11:00pm – Sunday, April 22nd 3:00am

Environment: EduCloud Server and EduCloud Backup – Edge Equipment

...

Tue, 2018-04-17 14:30

The Kaltura Enterprise Video Platform within Connect, Canvas and MediaSpace portals (Teaching & Learning Media and UBC VideoShare) will not be available from 08:00 to 10:00 PT on Saturday April 28, 2018 due to required database maintenance....

Sun, 2018-04-15 19:27

The network connectivity within the Kamloops Q9 datacentre impacting EduCloud Server and EduCloud Backup clients at that location has been resolved

Sun, 2018-04-15 15:34

Network connectivity in and out of EduCloud Q9 location has been re-established.  We are still experiencing an issue with managing virtual machines located in Kamloops Q9 through the EduCloud Server Management Portal (...

Sun, 2018-04-15 11:33

Network connectivity in and out of EduCloud Q9 location has been re-established.  We are still experiencing an issue with managing virtual machines located in Kamloops Q9 through the EduCloud Server Management Portal (...

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