Service Bulletin

The BCNET network operations centre provide expert, around-the-clock support for the network to ensure uninterrupted, problem-free network service.

The following bulletin provides updates about service maintenance. Please contact use at noc@bc.net should you have questions.

Tue, 2017-08-15 14:36

EduCloud Server Dashboard environment (https://dashboard.educloud.ubc.ca) will be upgraded on Wednesday, August 16th between 08:00 and 16:00.

The dashboard portal will not be available during the upgrade window.

Please note that this upgrade does not affect the EduCloud Server Administration portal, or management of virtual machines.

Tue, 2017-08-15 14:35

We will be performing non-disruptive maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on Wednesday, August 16th, 2017 between 10:00 – 22:00 PT. Please note that there will be no impact to any EduCloud Server Administration Portal functions, or running virtual machines within the environment.

Tue, 2017-08-08 14:22

UBC IT will be performing hardware upgrades on the Vancouver campus Internet border on Friday, August 18, 2017 between 05:30 and 07:30 PT. Redundant systems are available, no major service disruptions are anticipated. Affected clients will be notified directly.

Tue, 2017-08-08 10:49

From: 09:57 PST Tuesday, August 08, 2017

To: 10:30 PST Tuesday, August 08, 2017

 

Reason: BCNET wiki.bc.net outage.

 

Effects: The BCNET wiki website was inaccessible due to a proxy error.

 

All other BCNET IT services were not impacted.

 

Contact: Please contact the BCNET Network Operations

Centre at 604-822-1348 option 3 or noc@bc.net

when network problems are experienced outside of

a maintenance window.

 

Posted By: BCNET Network Management Centre

604-822-1348 option 3

noc@bc.net

 

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Sat, 2017-08-05 07:44

*Maintenance Complete*

UBC Point Grey’s Internet service provider, BC Net, will be performing maintenance on its core routers on Saturday, August 5th, 2017 between 06:00 – 08:00 PT. Connectivity to Teaching Hospitals (VGH, St. Paul’s, Children and Women’s) as well as the Faculty of Medicine Distributed Medical Program (DMPAV) will be temporarily unavailable. Redundant paths are available to other areas of Point Grey, so no additional service disruptions are anticipated.

Further details on this BC Net maintenance are available at https://bulletins.it.ubc.ca/archives/30543.

Tue, 2017-08-01 15:25

We will be performing non-disruptive maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on Wednesday, August 2nd, 2017 between 10:00 – 22:00 PT. Please note that there will be no impact to any EduCloud Server Administration Portal functions, or running virtual machines within the environment.

Tue, 2017-08-01 15:22

The EduCloud Server backup infrastructure will undergo maintenance on Thursday, August 3rd, from 13:00 – 16:00 PT. During this window, we will not be able to fulfill restore requests for virtual machines hosted in EduCloud Server.

Tue, 2017-08-01 15:02

From:       00:01 PST Wednesday, August 16, 2017

To:            06:00 PST Wednesday, August 16, 2017

 

Reason:     Vendor will perform maintenance work on fiber between Prince George and Vancouver.

 

Effects:    Backbone network connectivity between Prince George and Vancouver will

be interrupted during this maintenance window. Research network traffic

and Local internet transit will be impacted as well.

 

 

All other network services, such as Internet Transit, Peering,

access to the Research Network, and services at other Exchanges are not impacted.

 

 

Contact:    Please contact the BCNET Network Operations

Centre at 604-822-1348 option 3 or noc@bc.net

when network problems are experienced outside of

a maintenance window.

 

Posted By:  BCNET Network Management Centre

604-822-1348 option 3

noc@bc.net

Tue, 2017-08-01 14:56

UBC Point Grey’s Internet service provider, BC Net, will be performing maintenance on its core routers on Saturday, August 5th, 2017 between 06:00 – 08:00 PT. Connectivity to Teaching Hospitals (VGH, St. Paul’s, Children and Women’s) as well as the Faculty of Medicine Distributed Medical Program (DMPAV) will be temporarily unavailable. Redundant paths are available to other areas of Point Grey, so no additional service disruptions are anticipated.

Further details on this BC Net maintenance are available at https://bulletins.it.ubc.ca/archives/30543.

Tue, 2017-08-01 14:35

From: 21:00 Thursday, August 10, 2017
To: 23:59 Thursday, August 10, 2017

Reason: BCNET internal and external servers will be patched as part of this maintenance.

Effects: Impact will be minimized to BCNET IT services as redundant systems are in place. Some of these systems include the following;

DNS, NTP, Eduroam, BCNET Wiki.

Contact: Please contact the BCNET Network Operations
Centre at 604-822-1348 option 3 or noc@bc.net
when network problems are experienced outside of
a maintenance window.

Posted By: BCNET Information Technology
604-822-1348 option 3
it@bc.net

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