Service Bulletin

The BCNET network operations centre provide expert, around-the-clock support for the network to ensure uninterrupted, problem-free network service.

The following bulletin provides updates about service maintenance. Please contact us at noc@bc.net should you have questions.

Thu, 2018-08-09 09:01

From: 13:00 Friday, August 10, 2018
To: 19:00 Friday, August 10, 2018

Reason: BCNET internal and external DNS Servers will be updated as part of this maintenance.

Effects: Impact will be minimized to BCNET IT services as...

Tue, 2018-08-07 14:10

Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed during the above time.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be...

Tue, 2018-08-07 14:09

BCNET will perform maintenance on one of links to UBC campus on Friday August 10th, 2018 19:00 – 20:00 PT. During the maintenance, there will be no impact on Vancouver campus Internet access.

Sat, 2018-08-04 21:59

The Kaltura Enterprise Video Platform within Canvas, Connect and the MediaSpace portals will have the following access restrictions during the stated periods:

Kaltura Offline
Saturday August 4 2018 between 04:00 and 12:00 PT.
...

Sat, 2018-08-04 21:48

The issues encountered earlier today with the upgrade have not been resolved. Engineers will resume work in the early morning.

We apologize for this inconvenience.

Sat, 2018-08-04 16:13

Due to a number of issues encountered during the Kaltura platform upgrade, the outage window will need to be extended to 22:00 PT.

We apologize for this inconvenience. Engineers are working to address these issues and complete the upgrade...

Sat, 2018-08-04 10:48

Due to unforeseen circumstances the vendor will require additional time to complete the upgrade. This will result in the following changes:

Kaltura Offline
Saturday August 4 2018 between 04:00 and 16:00 PT.
...

Tue, 2018-07-24 14:21

We will be performing scheduled maintenance on the EduCloud Server environment for Organizations hosted in UBC Vancouver during the above maintenance window. Virtual machines running on the EduCloud Server service will remain up and running....

Tue, 2018-07-24 13:49

Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed during the above time.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be...

Tue, 2018-07-24 13:43

From: 21:00 Thursday, July 26, 2018
To: 23:59 Thursday, July 26, 2018

Reason: BCNET internal and external servers will be patched as part of this maintenance.

Effects: Impact will be minimized to BCNET IT services as redundant...

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