Service Bulletin

The BCNET network operations centre provide expert, around-the-clock support for the network to ensure uninterrupted, problem-free network service.

The following bulletin provides updates about service maintenance. Please contact us at noc@bc.net should you have questions.

Mon, 2016-04-11 14:57

We will be performing scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on Saturday,April 16th, from 7:00 am – 1:00pm.

Virtual machines running on the EduCloud service will remain up and running....

Mon, 2016-04-11 14:56

We will be performing scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on Saturday, April 17, from 7:00 – 13:00 PT.

Virtual machines running on the EduCloud service will remain up and running....

Wed, 2016-03-23 17:52

Reason: Portal services have been restored.

Effects: Clients can now access all portal services again. Config changes propagated without the need of restarting the portal server process.

Wed, 2016-03-23 14:39

Reason: An outdated config setting within the portal backend is impacting access to account features.

Effects: The BCNET client portal is currently displaying link errors when users attempt to access traffic graphs and user account...

Tue, 2016-03-15 14:28

From: 11:50 PDT Tuesday, March 15, 2016
To: 12:32 PDT Tuesday, March 15, 2016

Reason: A route leak from Japan into the CANARIE national
network caused a number of BGP sessions with...

Fri, 2016-03-04 13:16

From: 14:08 Thursday March 3, 2016
To: 13:00 Friday, March 4, 2016

Reason: Service have been restored, and BCNET is currently working with the service provider for cause of outage.

Effects: network connectivity is back to...

Fri, 2016-03-04 08:57

From: 14:08 Thursday March 3, 2016
To: Ongoing

Reason: Fiber break of the circuit. Personnel are investigating. No ETR is available as yet.

Effects: Network connectivity between Kamloops and...

Thu, 2016-03-03 16:04

We would like to inform you that we currently have our Back Bone 10gig link down between Kamloops and Kelowna . The cause is under investigation and we hope to have an ETR soon.

From: 14:08 PST Today, March 3, 2016
To:...

Tue, 2016-02-16 14:38

The network at VGH will undergo maintenance on Sunday, February 21, 2016 22:00 – 23:59 PT. There will be brief disruptions to any connections outside of VGH campus (such as UBC Point Grey and Internet etc) during this time. The connectivity...

Tue, 2016-02-16 13:55

From: 21:00 PST Thursday, February 25, 2016
To: 23:59 PST Thursday, February 25, 2016

Reason: To apply critical security patches during scheduled
BCNET IT monthly maintenance window (BCNETIT-1402).

Effects: Core IT...

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