About the Dedicated Firewall-as-a-Service:
BCNET’s Dedicated Firewall-as-a-Service (FWaaS) solution is an on-prem infrastructure that delivers network security, firewall policy development, and threat protection for member networks, systems, and/or applications.
Two Options For Support
Members can choose between Co-Managed or Managed Firewall Services.
1. Co-Managed
BCNET shares the responsibilities. Member IT teams retain visibility and control, while BCNET provides backup, support, and expertise when needed.
2. Managed
BCNET takes care of everything—configuration, monitoring, updates, and threat response—so members can focus on other priorities
Service Availability:
Business Hours Support: Monday to Friday, 8 AM – 6 PM PST.
24/7 Emergency Support: Available for critical and extremely urgent issues.