End-User Computing Devices Value-Added Reseller Agreement



Key Contact  

Sylvain Jacob, Vice President of Sales 
Phone: 604-297-1576 
Cell: 604-644-8489

(Contact email addresses are linked in contact names)

Agreement Details

The agreement expires November 14, 2024

For other inquiries, contact the Procurement Team

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About Microserve Value-Added Reseller Agreement

The Microserve Value Add Reseller Agreement offers a wide array of end-user computing devices for members. Microserve supports the acquisition of end-user computing devices and offers related value-added services for a wide range of desktops, laptops, tablets, thin client devices and peripherals. Members can take advantage of the best value for higher ed-centric solutions and the flexibility to meet diverse end user computing needs for academic, research and administrative purposes. They offer extensive account team coverage to address member needs across the province and provide responsive customer and technical support. Microserve is committed to service excellence, focused on customer satisfaction through active assessment processes to ensure a positive end-user experience and continuous improvements. The agreement offers logistics services to meet member needs across British Columbia. As well, the agreement offers optional services including asset tagging, configuration and installation, lifecycle management, concierge services to provide end users with a one-on-one customer experience and “try and buy” evaluation services.



End User Devices

Access to a broad catalogue of devices for all major original equipment manufacturers (OEM), including Dell and Lenovo, that are aligned to current marketplace offerings and advancements 


Advisory Services 

Expert consultants who offer manufacturer neutrality, market intelligence and deep technical analysis to support strategic decisions on end user devices, aligned to the current marketplace offerings and technology advancements


Competitive Pricing

Competitive pricing model and transparent costing for additional value-added services



Reporting tools and performance metrics to provide members spend and usage trends



Efficient order and shipment tracking system through the Microserve web portal, eStore, which is configurable to meet institutional workflows


Supporting Community

Commitment to supporting members through bursaries and direct hire programs to support student success through supporting education and training opportunities

Benefits Grid