Managed Wi-Fi Services - Cloudwifi

Supplier

Cloudwifi

Key Contacts

Gary Kenning
Vice President, Co-Founder
Phone: +1 855-955-9434 Ext 234

Agreement Details

The agreement expires April 30, 2030

For other inquiries, contact the Procurement Team

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About Managed Wi-Fi Services - Cloudwifi

The Managed Wi-Fi Services Agreement provides members with turnkey wireless connectivity solutions designed to reduce internal IT burden, enhance service reliability, and expand secure wireless coverage across institutional campuses and student residences. 

Developed through a competitive RFP process, the agreement includes end-to-end services such as network design, hardware provisioning, installation, ongoing monitoring, maintenance, and 24/7 user support. Members benefit from scalable pricing models, service level guarantees, and a vendor-managed solution aligned with privacy, security, and performance standards required in the public post-secondary sector. 

Benefits

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Seamless, Scalable Connectivity

Delivers consistent high-performance wireless coverage across campuses and student residences, supporting high-density environments and future growth.

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Reduced Internal IT Burden

Outsources design, deployment, monitoring, and support to the supplier, allowing institutional IT teams to focus on strategic initiatives.

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Cost Predictability and Flexibility

Includes zero-capital-cost options and transparent monthly pricing based on per-bed or per-access point models, supporting a wide range of institutional budgets.

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Performance Accountability

Backed by service level guarantees, including 99.99% uptime, defined Mean Time to Resolution (MTTR), and service credits for SLA breaches.

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24/7 End-User Support

Students, staff, and faculty have direct access to multi-channel support—phone, text, chat, and email—without routing through institutional help desks.

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Built-In Privacy and Security Protections

Compliance with FIPPA and Canadian data residency laws, plus enterprise-grade security protocols like WPA3 encryption and RADIUS authentication.

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Sustainability Alignment

Includes asset recycling programs, sourcing of energy-efficient hardware, and optional ESG progress reporting to support institutional sustainability goals.

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Real-Time Network Visibility

Institutions can access a cloud-based management portal for live monitoring of performance, incidents, and key metrics.

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