Access a sector agreement with preferred pricing for TeamDynamix, a Saas-based IT Service Management, Project Portfolio Management, and Integration Platform as a Service software vendor.
Campus-wide Support with Service & Project Management Together on One Platform
IT Service Management (ITSM) and Project Portfolio Management (PPM) platforms need to support the emerging needs of higher ed. Using one platform for ITSM and PPM, TeamDynamix provides campus-wide support for students, faculty and staff members. The service offers flexibility and ease of access to manage assets which will improve effectiveness, efficiency and reduce costs associated with providing services.
What You’ll Get
- Single portal that can be universally accessed to manage processes
- One Stop Student Services: universal access by students, staff, and faculty to retrieve information, submit service requests and track projects along with workflows
- Centralize data and projects, allowing for high-level information capture about operations and maintenance activities
- Support for all size of projects, complex or simple
- Full ITSM life-cycle support including Incident and Problem Management, Service Catalogue, Asset Management, Knowledge Base and Change and Release Management with configurable workflows and automation rules
- Generate various customized dashboards and ad-hoc reports
- Access a Knowledge Centered Service (KCS) that allows users to create knowledge base articles
- Portfolio approach: prioritize tasks, allocate and track hours to model across a portfolio of projects