This session will feature multi-campus representatives who share their experiences with building a culture that includes learning and sharing knowledge. A well-developed and maintained Knowledge Management Program, especially one that is widely accessible can benefit not only your internal organization but also also serve as a self-service resource for your community.

We will explore implementation strategies, the knowledge management process, and different types of repositories. Discussions will include requirements to implement a Knowledge Management Program, tool selection, and ongoing improvement. Whether the decision is to build from scratch or consolidate and structure existing documentation, engagement and adoption are key success factors.


Diana Koyanagi

Service Desk Manager, Simon Fraser University

Jennifer Vizcarra

Team Lead of Service Desk, University of British Columbia

Kenzie Woodbridge

Knowledge Base Administrator, British Columbia Institute of Technology

Horace Tong

Team Lead of IT Service Centre, University of British Columbia

Bryan Wilkinson

Manager of IT Support Services, University of Fraser Valley

Alexander Goldman

Team Lead of Client Services, Langara College